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Certificate IV in Business Administration

Qualification/Course Name:                         Certificate IV in Business Administration

National Code:                                                 BSB40515

CRICOS Code:                                                   087048J

Total Course Fees:                                          $5,400


Provider Australian Skills Centre Pty Ltd t/as Austech Business Institute

ABN 95 132 817 997                   RTO ID:  91744                          CRICOS Code: 03249F

Suite 1, Level 1  70-76 Princess Highway, Arncliffe, NSW Australia 2205

T:                             61 2 9599 7000


Target Group The target participants for the BSB40515 Certificate IV in Business Administration course are international students wishing to acquire the knowledge and skills required to be employed as an office administrator, personal assistant, executive assistant, project officer or similar. Candidates for this course will be located on or offshore on a student visa and will be aged 18 years or above.

This course may also apply to overseas students with little or no vocational experience, but who possess some or no theoretical business skills and knowledge which they would like to develop to create further educational and employment opportunities.

Course Description The BSB40515 Certificate IV in Business Administration course is designed for candidates looking to advance their career within the business services sector. It is a nationally recognised course which will help a student gain the knowledge required to develop the latest business administration skills and work priorities, plus develop teams and individuals. A student will learn as a minimum how to:

  • monitor and implement a WHS policies, procedures and programs
  • address customer needs
  • make a presentation
  • promote products and services
  • organise business meetings
  • organise business travel
  • implement and monitor environmentally sustainable work practices
  • implement workplace information systems
  • establish networks
  • prepare financial reports


Entry Requirements There are no stated pre-requisite requirements for entry in the Certificate IV in Business Administration.

However international students must meet certain English language requirements for admission into Austech Business Institute (ABI).

English Language competence:

English language competence can also be demonstrated through verified documented evidence of any of the following:

·         You have achieved a minimum General Training IELTS score of 5.5 with no band under 5.5.

·         You were educated for 5 years in an English-speaking country.

·         You have completed at least 6 months of a Certificate level course in an Australian RTO.

·         You have successfully completed your High School in the English language.

Language, Literacy and Numeracy (LLN)

Your LLN skills will be reviewed with a LLN Course Pre-Assessment test during Orientation. The test will be carried out and will help determine if you require any LLN support.

Age restrictions

  • You must be 18 years of age or above.
  • Minimum year 12 successfully completion or equivalent

Adherence to student’s responsibilities as listed in the Student Handbook and the ESOS Framework

  • It is the learner’s responsibility to read, understand and accept responsibilities as an overseas student.

More information can be found at the following links:



Learners need to provide the necessary documentary evidence as indicated in the Enrolment Form, such as verified copies of qualifications, identification including your passport, schooling and evidence of English Language level gained within the last 2 years.

Leaners cannot provide evidence their English Language proficiency; learners may be issued with a Conditional Letter of Offer based on successfully completing a required English language course.

Learners will also need to provide documentary evidence if  applying for Advanced Standing in a course. See the section in the Student Handbook on Course Credit.

Pre-requisites Nil
Delivery Mode The delivery mode is face-to-face classroom based delivery and assessment.

The face-to-face delivery includes lecture, group activities, and pair work and class presentations.  Students are required to attend 20 hours face-to-face full-time study.

The face-to-face delivery includes lecture, group activities, and pair work and class presentations.

Our program is designed to allow for the adoption of a range of learning approaches to cater for differences in learning styles, learning interests and needs, and variations in learning opportunities. Students are expected to attend all scheduled training sessions and they are expected to undertake reading and research activities in their own time in conjunction with the delivery of face-to-face theory and practical sessions.

Students have 10 units of study to complete. Theory will be delivered to set up the content of each unit so students are prepared for practical applications of the theory in simulated situations, within the classroom. These theory-focused classes provide the underpinning knowledge and skills demonstrations. They also set up the learning tasks in readiness for assessment. Theory classes will be conducted by delivering presentations and short videos, listening to podcasts, conducting question and answer sessions and completing Learning Activities.

Course Duration and Delivery Days Duration: 26 weeks (20 weeks delivery + 06 weeks’ term break)

2.5 days per week as follows(20 hours’ face-to-face scheduled classroom delivery per week)

  • Monday and Tuesday(9am to 5.30pm) and  Wednesday (9am to 1pm)
  • Wednesday (1.30pm to 5.30pm) and Thursday and Friday(9am to 5.30pm)

i.e. 20 weeks x 20 hours = 400  (face-face)+200hours (self-study)=600hours

Delivery Location Suite1, Level 1, 70-76 Princess Highway, Arncliffe NSW 2205 Australia
Course Structure BSB40515 Certificate IV in Business Administration requires the completion of 10 electives units as given below.
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirement Elective
BSBCUS402 Address customer needs Elective
BSBADM405 Organise meetings Elective
BSBADM406 Organise business travel Elective
BSBFIA401 Prepare financial reports Elective
BSBSUS301 Implement and monitor environmentally sustainable work practices Elective
BSBINM401 Implement workplace information system Elective
BSBCMM401 Make a presentation Elective
BSBMKG413 Promote products and services Elective
BSBREL401 Establish networks Elective
Training Strategy This program is delivered totally through in class face-to-face sessions with a qualified trainer / assessor. The mode of delivery will combine:

  • theory-based material;
  • practical sessions; and

Throughout the training program, students will receive in addition to classroom lectures, instructions, worksheets and supplementary learning materials for each of the units to be studied.

Learning materials used in the course are developed by:

  • Innovation & Business Skills Australia (IBSA); and

ABI contextualises all its resources.

Assessment Strategy Evidence is the term used to describe the information used to gain competency in each section of the course. It can be gathered in a variety of ways and the trainer/assessor will use a combination of these methods throughout and after delivery of the learning program. In some situations, the trainer/assessor will have several types of assessment activities to choose from and will be required to conduct a minimum of two or more assessments to judge competency in certain units.

Due to the nature of some units, the number of assessment required will vary and the trainer/assessor will inform the students of the number being undertaken. The assessment plan identifies the type of evidence that will be collected to enable judgments to be made about student’s success in units of competency.

Assessments are conducted at various points throughout a unit. It is at the discretion of the trainer/assessor as to when these occur.

This decision is based upon when an agreement is reach between both the trainer/assessor and the individual student.

Assessment methods may include:

  • In class written/ oral questions
  • Practical assessment
  • Case studies
  • In class observation/ discussion

Overseas students will undergo:

  • An introduction process, explaining the units of competency and the training and assessment strategy
  • An induction into the training strategy
  • A review of the assessment plan. The trainer / assessor is to:

o    Explain the purpose of the assessment and the assessment process;

o    Explain the consequence of not meeting the requirements of the assessment;

o    Explain the units of competency to be assessed and the evidence to be collected;

o    Outline the specific tasks (in detail) listed within the benchmark of performance tasks listed within the observation/demonstration record and how these will be facilitated within their simulated work environment;

o    Identify individual needs of the student and, where applicable, negotiate reasonable adjustment for individual needs without compromising the competency outcomes;

o    Seek feedback regarding the student’s understanding of the units of competency, evidence requirements and assessment process; and

o    Determine if the student is ready for assessment and, in consultation with the student, agree on the schedule for assessment as outlined in the assessment plan.

Assessment outcome Students will be marked either Competent (C) or Not Yet Competent (NYC) for each unit of competency.
Customisation and contextualisation The course and its learning and assessment materials are subject to customisation and contextualisation to suit the needs of overseas students. Further customisation and contextualization will be made after collection of student’s feedback on continuous basis where additional needs have been identified and will be conducted in consultation with students. The Training and Assessment Strategy will reflect improvements ahead of delivery.
Recognition of Prior Learning and Credit Transfer ABI will offer Recognition of Prior Learning (RPL) and Credit Transfer to all students through the enrolment process. ABI has documented policies and procedures for these processes and students are provided details in the Student Handbook of how to apply for RPL or Credit Transfer through the enrolment process.
Additional Support The following support will be available to students:

ABI strives to maximize opportunities for access, participation and outcomes for all overseas students. ABI ensures the provision of access and equity services to students as an integral part of all services and will undertake to identify and, where possible, remove barriers that prevent overseas students from accessing and participating in our services.

Language, Literacy & Numeracy (LLN) support

Based on the results of the applicant’s enrolment, and if deemed applicable, a meeting can be arranged to discuss the LLN assistance that ABI may be able to provide for a learner, with a view to creating an action plan that best addresses a student’s LLN needs.

ABI will make every reasonable effort to ensure that it can accommodate an overseas student’s needs.

However, sometimes those needs are beyond the assistance that can reasonably be provided by ABI (for the purposes of LLN assistance, “reasonable allowance” is defined as the provider being able to accommodate the student’s needs without significantly disadvantaging other students’ involvement in the course, or without causing the training provider significant financial disadvantage).

Individuals who require additional help with their literacy and numeracy can access information about their nearest LLN provider by calling The Reading Writing Hotline on 1300 655 506 or refer to their website at Any costs incurred will be the responsibility of the student.

The types of assistance ABI will be able to offer:

Any LLN difficulty

To help establish competency, trainers may:

·         Interview the student

·         Ask students to demonstrate their skills

Speaking difficulties

·         ABI will organize for interpretation of terminology or more complex issues.

Listening difficulties

·         Provision of seating close to trainer

·         Ensure course materials are presented in clear, plain and easy English.

Reading difficulties

·         Provision of seating close to screen/ whiteboard

·         Ensure all course materials are written in plain English

·         The trainer may read written materials to students on a one on one basis

·         Increase the use of graphics in course materials.

Writing difficulties

·         The trainer may use alternative assessment method (e.g. oral questions)

The types of assistance ABI will not be able to offer:

Speaking difficulties

·         Provision of foreign language version of course materials

Reading difficulties

·         Braille version of course materials unless cost is met partially or in full by student

Writing difficulties

·         Enrolment in the course if competency in the course outcomes depends upon writing skills that cannot be met.

Additional training and tutorials

Every effort, within reason, will be made by ABI staff to ensure a successful outcome for its students. Additional training and / or tutorial may be negotiated. Note: some options may incur additional costs.

Reasonable adjustment

Where overseas students are unable, due to physical or mental disabilities, ill health or family emergency, to undergo assessment as outlined in each training block alternative forms and times of assessment may be negotiated with a trainer prior to the assessment date. If illness is the reason why an assessment cannot be completed, a doctor’s certificate must be supplied.

ABI has policies that include reasonable adjustment and access and equity principles. Reasonable adjustment will be provided for participants with special learning needs (such as a disability or learning difficulty) according to the nature of the learning need. Evidence collection can be adjusted to suit individual student needs if required and will be endorsed by the trainer, and student.

Reasonable adjustments are made to ensure that the participant is not presented with artificial barriers to demonstrating achievement in the program of study. Reasonable adjustments may include the use of adaptive technology, educational support, and alternative methods of assessment such as oral assessment.

The learning need that forms the basis of any adjustment to the training program will be identified and appropriate strategies will be agreed with the student. Any adjustments will be recorded in the student file and will not compromise the competency standard.

Students at risk

ABI has intervention strategies, including student support services available to enable overseas students to complete the qualification in the expected timeframe. Students at risk of not completing within this timeframe are identified as early as possible.

ABI is always concerned with the welfare of it students. The Students Support Services staff will counsel students as appropriate and/or refer them to qualified counsellors. Staff is required to respond to and attempt to alleviate any signs of distress or discomfort by students, and to actively render appropriate assistance.

If students require extra support or counseling, they need to contact the Student Support Services Officer at ABI who will be eager to assist and refer them to the appropriate support services.

Education Pathways Students who complete this course may wish to further their study with a range of Diploma level qualifications
Employment pathways This qualification can lead you to job roles, which include Office Administrator, Personal Assistant, Executive Assistant, Project Manager or similar.
Course outcomes On successful completion of this qualification students will be able to:

  • Manage:
    • Customer service
    • Meetings
    • Business Travel
  • Make a presentation
  • Write complex documents
  • Develop and use complex spreadsheets
  • Implement workplace information systems
  • Implement and monitor environmentally sustainable work practices
  • Implement continuous improvement
  • Promoting products
  • Prepare Financial Report
  • Implement and monitor Work, Health and Safety policies.
  • monitor and implement a WHS policies, procedures and programs
  • establish networks
Qualification awarded At the successful completion of this course the participant will receive a BSB40515 Certificate IV in Business Administration.

Those students who do not complete this course or who are deemed not yet competent in any units will still receive a Statement of Attainment for those units they have completed.

How to Enrol / Apply 1. Read the Student Handbook in conjunction with the Course Information Outline

2. Complete the Enrolment Form and submit office by email or in person.

Access and Equity The principles and practices adopted by ABI aim to ensure that current and prospective students, clients and other stakeholders are treated fairly and equitably in their dealings with ABI irrespective of their gender, culture, linguistic background, race, socio-economic background, disability, age, marital status, pregnancy, sexual orientation or carer responsibilities.

All people will be treated courteously and expeditiously throughout the process of enquiry, selection and enrolment and throughout their participation in a course.

ABI provides equity in access to the level of training and support required by each student.  All students are supported in a manner that enables them to achieve their full potential and success in their training outcomes.  All students are provided with opportunities to develop and successfully gain skills, knowledge and experience through education and training.

Contact Details Enrolments:                +61 2 9599 7000